Frequently Asked Questions

1. Accessing Your Downloads

Our curriculum architectures, guides, and lesson assets are 100% digital and delivered seamlessly to your account.

Where do I go to download my purchased products?

You can access all active digital educational assets by authenticating into your account and navigating to your personal download hub at qsupplyco.com/Store/Downloads. This portal houses your complete transaction history, line-item products, and live fulfillment links.

Is there a limit on how many times I can download a file?

Yes. To preserve the database integrity and distribution rights of our digital curriculum, every asset features a fixed download quota. Standard products typically deploy with an initial limit of 2 downloads total.

What happens when I reach my download limit?

Once your allocated download token allotment is exhausted, your account view flags a red Limit reached state and switches the transaction action button to Unavailable. We strongly recommend archiving the source files safely onto local media, an external drive, or secure cloud backup services immediately upon the initial download.

My dashboard is marked "Unavailable" but I lost my asset. What can I do?

If your threshold has been maxed out and files were permanently lost due to localized network disruption, equipment hardware failures, or accidental deletion, please open a line of communication with our support desk including your Order #. Our engineering team can evaluate your record logs and manually reset access vectors on a case-by-case basis.

2. Orders & Payments

All fiscal settlements are routed through specialized enterprise ledger infrastructure:

• Supported Payment Methods: All transaction steps are natively handled via Stripe. We process all primary credit and debit options (Visa, MasterCard, American Express, Discover) alongside device-level digital wallets such as Apple Pay and Google Pay.
• Institutional Purchase Orders: We are explicitly unable to support school district Purchase Orders (POs) or manual billing invoices inside our active production checkout architecture at this time. All acquisitions must occur dynamically via our secure web application payment gateway.

3. Privacy & Security

Data security forms the baseline foundation of our application logic:

• Payment Gateways: Because checkouts leverage Stripe's secure infrastructure, your credit card metrics remain entirely separate from our system servers.
• Account Safeguards: User tables and active access sessions utilize modern cryptographic frameworks to prevent unauthorized extraction of profile data. For extensive security parameter mapping, please review our Privacy Policy.

4. Returns & Refunds

Because we construct and deploy 100% digital products that provide real-time delivery payloads right to your account row upon purchase verification, we maintain a firm no-refund rule once download processes occur. However, your deployment success is our primary goal. If you experience unexpected rendering errors, format bugs, or structural issues inside a toolkit file, reach out immediately and we will debug it for you.